1. Information We Collect
When you register and use the win4d platform, we collect several categories of information to ensure our services run smoothly and securely. This information is collected directly from you, or automatically as you interact with the platform.
Account & Identity Information
During registration, we collect your full name, email address, phone number, date of birth, and identification details required for account verification. This information is used to verify your identity and comply with legal requirements relating to customer identification.
Payment Information in MYR
To process deposits and withdrawals in MYR, we collect information related to your payment method, such as your registered bank account number. We do not store credit card details directly – all financial transactions are processed through secure, recognised payment service providers.
Device & Usage Data
We collect technical information including device type, operating system, browser type, IP address, pages visited, session duration, and usage patterns. This data is used to improve platform performance and ensure a consistent experience across all devices.
2. How We Use Your Information
Win4d uses collected information solely for legitimate purposes related to the operation of the platform. We do not sell users' personal information to any third party for marketing purposes.
- Account management – Creating, maintaining, and managing user accounts securely, including identity verification and account recovery processes.
- Transaction processing – Processing deposits, withdrawals, and all MYR financial transactions efficiently and securely.
- Platform security – Detecting and preventing fraudulent activity, unauthorised access, and platform abuse.
- Customer support – Providing technical support and addressing user enquiries effectively.
- Service improvement – Analysing usage patterns to enhance platform functionality and user experience.
- Legal compliance – Complying with legal obligations applicable in Malaysia, including anti-money laundering requirements.
Promotional communications and service update notifications will only be sent to users who have given their consent to receive them. You may withdraw this consent at any time through your account settings.
3. Cookies, Tracking & Data Storage
Cookie Usage
The win4d platform uses cookies to enhance the user experience. Cookies are small text files stored on your device when you visit our platform. We use several types of cookies:
- Essential cookies – Required for core platform functions such as login sessions and account security.
- Performance cookies – Collecting information on how users interact with the platform for technical improvement purposes.
- Preference cookies – Storing user preferences such as display language and personal settings.
You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the platform.
Data Retention Period
Users' personal information is retained for as long as your account remains active, or as long as necessary for the purposes stated in this policy. Following account closure, we will retain certain information for a period required under Malaysian law before it is permanently deleted from our systems.
4. Information Sharing & Third Parties
Win4d does not share, sell, or transfer users' personal information to third parties for commercial purposes without your consent. However, there are limited circumstances in which information may be shared:
- Payment service providers – Required transaction information is shared with recognised payment providers to securely process your MYR deposits and withdrawals.
- Legal obligations – We may disclose information to Malaysian government authorities when required by court order, legal investigation, or regulatory compliance obligations.
- Platform protection – In cases of fraud or serious security threats, the necessary information may be shared with the relevant law enforcement agencies.
All third parties who receive win4d user information are required to comply with equivalent data security standards and are not permitted to use that information for any other purpose.
5. User Rights, Data Security & Contact Us
Your Privacy Rights
As a win4d user in Malaysia, you have the following rights with respect to your personal information:
- Right to access – You may request a copy of the personal information we hold about you.
- Right to rectification – You may request corrections to inaccurate or outdated information via your account settings or by contacting our support team.
- Right to erasure – You may request the deletion of your account and personal information, subject to applicable legal retention obligations.
- Right to object – You may object to the processing of your information for marketing communications at any time.
Security Measures
Win4d implements a range of technical and organisational security measures to protect your information from unauthorised access, disclosure, alteration or destruction. These include data encryption in transit, strict internal access controls, and continuous monitoring for suspicious activity.
Policy Updates & How to Contact Us
We may update this Privacy Policy from time to time. Any material changes will be communicated via in-platform notifications. Continued use of the platform after changes take effect will be considered acceptance of the revised policy.
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact the win4d support team at: [email protected]. We aim to respond to all privacy enquiries within 5 business days. You may also refer FAQ for additional information on account management and privacy.